American
Surveillance and Security™ makes your satisfaction our priority. Most
importantly, not only do we say it, we put it in writing! Maybe that's why, referrals from
our existing customers account for 50-60% of all of our new business!
By purchasing a security system, you are investing in technology to help automate your security operations and lower your operating costs. We recognize that your system is an "automation" system and, as a result, have designed our Service Department accordingly, with the primary focus on minimizing system downtime.
1. 100%
Satisfaction Guarantee - We will guarantee your installation to be complete,
operational, and will perform as designed. If, for any reason, you are not completely
satisfied with your new system, we will do everything possible to resolve the problem or
remove the system at no cost to you!
2. Standard 1
Year Labor & 90 Day Parts Warranty - New installations include our written
parts & labor warranty against defects in workmanship and products.
3. 100% Full Service Customer Protection Plan - Developed at the request of our clients, our 100% Full Service Customer Protection Plan provides unmatched security against equipment failure, system interruptions and unexpected service costs.
4. In-house Technical Work Force. Over the years, we have developed and nurtured a group of technical personnel who are trained to service integrated security systems. We continually train our personnel to keep current in the best techniques to service our systems.
5. Spare Parts Inventory. To provide quick service, we maintain an extensive inventory of loaner replacement equipment. This enables us to bring your system online without waiting for replacement parts from our suppliers.
6. Computerized Service Dispatch System. To manage our service contracts, we employ a Computerized Service Dispatch System. When you place a service request, our dispatch operator will access your account on the computer and identify which technical personnel are assigned to your account. This system maintains a database record on your account, including contract coverage information, system description, recent service history and list of authorized client representatives.
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